Refund policy

🐾 Our Return & Refund Policy – 30-Day Tail-Wagging Guarantee! 🐾

We’re proud of our mat’s quality and want both you and your pup to be over the moon about it. If you’re not completely satisfied, no worries — you can return it within 30 days from delivery for a full refund. No stress, no guilt, no hard feelings! 💛

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📝 How It Works:

1. Submit Your Return

📩 Contact us within 30 days of delivery.

🐶 Let us know why — whether it just didn’t work for your pup, wasn’t the right size, or simply wasn’t a match.

2. Send It Back

📦 For returns due to personal preference, customers cover the return shipping cost.

🎁 Please send the mat back in its original packaging and condition so we can process your refund nice and smooth.

 

3. Get Your Refund

💳 Once we receive your mat, we’ll issue your full refund (minus return shipping) via your original payment method within 5 business days.

 

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🐕 Damaged or Defective? We’ve Got You Covered!

If your mat arrives damaged or defective, we’ll fix it — fast. Just send us a quick photo or message, and we’ll:

✔ Ship a replacement (if needed)

✔ Or process a full refund — with no return shipping cost to you.